Frequently Asked Questions
Becoming a Dealer
How do I become a Robitronic dealer?
Fill in the form on the "Become a Partner" page. We review your application including your VAT ID and usually activate your dealer account within 1–2 business days. You then receive your login for our B2B shop with your individual dealer prices.
What requirements does my business need to meet?
A dealer account with dealer pricing is intended for trade customers – specialist retailers, hobby shops and online sellers with a registered business. Your own website or online shop helps us review your application.
Do I need a VAT ID?
Dealers within the EU need a valid VAT ID, which we review and confirm manually after we receive your application. Businesses outside the EU (e.g. Switzerland, UK, Norway) do not need an EU VAT ID – simply select your country in the form.
How long does activation take?
Your dealer account is usually activated within 1–2 business days of your application.
Is there a minimum order value?
No. As a dealer you can order with no minimum order value.
Ordering & Shipping
How do I order as a dealer?
After activation you order conveniently in our B2B shop at shop.robitronic.com with your individual dealer prices. With the quick order in your customer account you enter item numbers and quantities directly or upload a CSV or Excel file.
Which countries does Robitronic ship to?
We supply dealers in most European countries. The countries and the shipping costs are listed in our web shop under “Shipping & payment”. Shipping costs and delivery times depend on the destination country.
How quickly is my order shipped?
We ship daily from our warehouse in Vienna. Orders are processed quickly and delivered across Europe via reliable logistics partners.
Which payment methods are available?
Dealers pay by bank transfer/prepayment or conveniently by SEPA direct debit.
Where do I see dealer prices and availability?
You can see your individual dealer prices and current availability after logging in to our B2B shop.
For End Customers
Where can I buy products of your brands?
Products of the brands we distribute are available from RC specialist retailers and hobby shops across Europe.
I bought a product in a shop – who do I contact if there is a problem?
Please first contact the retailer where you bought the product. If you ordered in our webshop, report a return, complaint or cancellation at the order in your customer account on shop.robitronic.com; you can declare a withdrawal at shop.robitronic.com/en/widerruf.
Where do I find product manuals?
You can find manuals for many products in the "Manuals" section of this website.